Privacy Policy

Welcome to VIVA Therapy.  Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.vivatherapy.co.uk ("the Website") or engage with our services.

By using this Website or providing us with your information, you agree to this Privacy Policy. If you do not agree, please do not use this Website.

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1. Who We Are

VIVA Therapy provides online therapy services and mental health-related content. We are committed to protecting your privacy and handling your personal data responsibly.

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2. What Information We Collect

We may collect the following types of personal data:

• Information You Provide Directly:

  • Name, email address, phone number, and other contact details when booking therapy sessions or making inquiries.

  • Payment information when purchasing therapy sessions. (We do not store payment details; transactions are handled by secure third-party providers.)

  • Any additional information voluntarily provided through forms, emails, or session bookings.

• Automatically Collected Information:

  • Cookies & Tracking Technologies: When you visit our Website, we may collect information such as your IP address, browser type, and usage data via cookies and analytics tools.

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3. Why We

Collect Your Information

We collect personal data for the following purposes:

• To Provide Therapy Services:

  • Process and manage bookings.

  • Communicate with clients regarding sessions, payments, and scheduling.

• For Marketing and Website Improvement:

  • Send occasional newsletters or updates (only if you opt in).

  • Analyze website traffic and improve user experience.

  • Respond to inquiries and provide customer support.

We will never sell or misuse your personal data.

 

4. How We Share Your Information

We only share personal data in the following circumstances:

• With Third-Party Service Providers:

  • Payment processing platforms to handle transactions securely.

  • Email marketing providers (only if you have subscribed).

  • Website analytics tools to track and improve user experience.

• For Legal or Compliance Reasons:

  • If required by law, regulatory authorities, or to prevent fraud or harm.

All third-party providers comply with data protection regulations.

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5. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and you share your information at your own risk.

• Client session notes are stored securely and are only accessible to relevant therapists.

• Contact details are stored in encrypted systems.

• We retain data only as long as necessary for legal and operational purposes.

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6. Your Data Protection Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.

• Request Correction of inaccurate or incomplete data.

• Request Deletion of your personal data, where legally permissible.

• Withdraw Consent for marketing communications at any time.

• Object to certain data processing practices.

To exercise these rights, please contact us at www.vivatherapy.co.uk">hello@www.vivatherapy.co.uk.

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7. Cookies and Tracking Technologies

This Website uses cookies to enhance user experience and analyse site traffic. You can manage cookie preferences in your browser settings.

For more details, see our Cookie Policy.

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8. Children’s Privacy

This Website is not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will delete it.

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9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of the Website constitutes acceptance of the revised terms.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

VIVA Therapy 
Email: hello@www.vivatherapy.co.uk
Website: www.vivatherapy.co.uk